Updated November 2023
Returns & Exchanges Policy
At MX5-Europe.Club, we are committed to ensuring your satisfaction with our products. Here's a quick overview of our returns and exchanges policy:
Returns Accepted for:
- Damaged Items: If your product arrives damaged or mislabeled, please contact us immediately. We will work with you to resolve the issue and ensure you receive a replacement.
- Wrong Size: As each product is made to order, we are unable to process returns for items ordered in the wrong size.
- Buyer's Remorse: Unfortunately, we cannot accept returns for changes of heart or buyer's remorse.
- Hydration Products: Bottles, Cups & Mugs are non-returnable due to hygiene reasons.
Made to Order:
Please note that our products are crafted especially for you as soon as you place an order. This personalized touch requires a bit more time to deliver, but it ensures a unique and tailored experience just for you.
By creating products on demand instead of in bulk, we actively contribute to reducing overproduction and its impact on the environment. We appreciate your thoughtful purchasing decisions and commitment to sustainability.
Should you encounter any issues with your order, have questions, or need assistance, please do not hesitate to contact us directly. We are here to ensure your experience with MX5-Europe.Club exceeds your expectations.
Thank you for choosing MX5-Europe.Club!
Your support means the world to us. Thank you for being a part of our community and making conscious choices that contribute to a more sustainable and personalized shopping experience.