Refund policy

RETURNS POLICY

Updated August 2023

 

HOW LONG IS YOUR RETURNS PERIOD?

Any unwanted product must be returned within 30 days from when your MX5-Europe.Club order is delivered (if the order was placed online) or was purchased (if you bought the items in our Pop Up Stores).

WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule: 

  • If an item is marked as 'Final Sale', this item is non-returnable.
  • Socks can be returned if they are sealed in their original packaging.
  • All Bottles are non-returnable due to hygiene reasons.
  • Personalised items can't be returned.

To receive a full refund on eligible returns, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

If you purchased items at our Pop Up Store, you must have a valid original receipt or e-receipt.

WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our supplier.

  • We only offer refunds onto the original payment method used to make the order.
  • Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

 

DO YOU OFFER EXCHANGES?

Exchanges are currently not available.

 

POP UP STORES & EVENTS RETURNS POLICY

Returns from Pop Up Stores and MX5-Europe.Club events are accepted under our usual returns policy, however we'll need you to get in touch with us and provide your e-receipt so we can verify your purchase.

If you paid using debit/credit card, we'll be able to refund onto the original payment method providing you're able to provide proof of purchase. Your e-receipt contains your order number which we'll need to find your order and begin the return process.

A refund or store credit will be issued once we've received your return back at our warehouse.

RECEIVED A FAULTY OR INCORRECT ITEM?

For information on what to do with a received an incorrect or faulty item please contact us mx5-europe.club/support

MORE QUESTIONS? Please contact us mx5-europe.club/support